FAQTemplate

The installation of Office Premium probably installed a partial version of Access that overwrote the registry entries for the Microsoft Access 2000 Runtime included with the BrokerForce™ installation.

To resolve this:

You will need your Office 2000 Premium installation CDs and the BrokerForce™ installation CD

Insert the Office 2000 Premium disk into the drive and when prompted, select <Add/Remove Features>. Your choice is to either select <Run All From my Computer> for Access or to make it <Unavailable>.

Synchronize to a base replica so that you have a backup of your data

Use <Add/Remove> programs in the control panel to remove DF BrokerForce™ and Microsoft Access 2000 Runtime. You will receive some prompts regarding that not all files could be removed when you remove BrokerForce™ (your data will not be removed). When prompted for removing shared files, remove them all, they are only BrokerForce™ files that will be replace in latter steps

Remove the 2000 CD and restart the computer

Insert the BrokerForce™ CD and it will auto-run. If you removed your copy of Access, you will be prompted that the application needs Microsoft Access to run and that installation will begin. After you a message that "Microsoft Access 2000 Runtime Setup completed successfully" restart your computer. Setup will resume with the BrokerForce™ installation. After that completes successfully, run your last update. Open BrokerForce™, point to your data, and you should be good to go.

If you chose to run-all from my computer with your copy of Access, you must delete your BrokerForce™ shortcuts that were not removed by the application removal. When the setup of BrokerForce™ runs, it will install without prompting for Access since it is already on the computer. After this completes, run your latest update, open BrokerForce™ and point to your data.

Here is a link that will redirect you to the Microsoft knowledge base article regarding this topic. http://support.microsoft.com/default.aspx?scid=kb;en-us;230838&Product=acc2000